Terms- FAQ


Here you will find informations regarding our rental offers:


Propoperty Management

You want to know more about our property management offers before contacting us?


Buy OR

You want to know more about purchasing or selling your property?


Information for Tenants

Various informations about your stay in Berlin.
How to react in case you need assistance and how we can help you. And of course: what to know in order to keep a good relationship with your neighbors.


Information about the House

Here you find all informations about our house rules. Please read carefully and respect them!




How can I find out about the availability of an apartment?
On our home page – go to the search function and enter your dates.

Can I visit the apartment beforehand?
We can try to organize a visit, please contact our office.

How can I reserve the apartment?
You need to send the rental contract (compilated and signed) back to the office within 24h.

With whom am I making the contract?
The rental agreement is made directly with the owner. CaB acts as intermediary and is not a party in the contract.

Why do I have to pay a deposit?
The deposit is requested in order to protect the owner of the apartment against possible damages. If the apartment is returned in good condition,
the caution money will be returned within 15 days after check-out.

How do I get the exact address of the apartment?
All information will be provided at the apartment handover. The address of the apartment is written on the second page of the contract.

Who is going to meet me for the apartment handover?
An employee of CaB will meet you in front of the apartment and will hand the apartment over.

Which are the times for the apartment handover?
Handover between 10:00 and 18:00, restitution of the keys within 10:00.

Will there be additional costs to be added if the restitution of the keys takes place after 10 am?
If the restitution of the keys takes place after 10 am due to a request of the guest, it will cost another day of rent.

In what state should I leave the apartment?
In an immaculate state: clean, no trash, freshly aired, the fridge has to be empty.

Am I allowed to bring pets?
Some apartments accept pets, most don´t. You have to ask our office.

Is smoking permitted?
No, smoking is not permitted in any of our apartments.

Are there any additional costs living in Berlin?
City tax and Gez (broadcasting fees).


Property Management

What criteria does my apartment need to fulfill to be managed by CaB?
It needs to be in a good area and well-served by public transport. In addition, it must be fully insured (including third party & the furnishings) and must have all utility contracts such as gas, electricity and internet. Allowances have to be paid regularly; a German bank account is mandatory.

If some criteria are not fulfilled, how do I proceed?
CaB will provide assistance to complete the missing criteria.

How is the rental price of my apartment determined?
CaB has an evaluation process based on the location, size and features of the property.

Can I work together with CaB, even if my apartment is displayed on other websites?
CaB usually requires an exclusive relationship with the client.

Can I make use of my apartment, even if it is managed by CaB?
Yes, but only for a maximum of 2 months/year.

How long is the duration of the contract?
The minimum duration is 12 months and will be extended automatically. The contract can be canceled with a notice of 2 months.



Is CaB an estate agency?
No, it is a mediating & consulting agency which offers assistance with finding the right apartment in Berlin.

How does the research process work?
Upon placing a service order with CaB, a tour will be organized to view the previously selected properties together with the client.

How can I make an appointment?
It is sufficient to write to info@caseaberlino.com and once you have received the documents, please send the completed contact form so we can contact you for a telephone appointment.

Which extra costs do I have to expect for the purchase?
This depends on whether the property was put on the market by an agency or by a private owner. Therefore the costs vary from 8% to 15% of the property price, and include taxes, notary, registration of property deeds and agency fee 7,14%.

How high is the income on an apartment in Berlin?
A realistic net income is around 3%.

What is the time frame from decision to buy to the actual purchase?
On average it takes 3-4 weeks from decision to buy to the signing of the notary deeds.

How long after the purchase do I need to wait for the key hand-over?
This depends on the contract and the point of payment, but on average it should take one month.

How long do I need to wait from the point of key hand-over to the point of renting out the apartment?
This depends on whether the property is going to be rented furnished or unfurnished and whether any work needs to be done on the property, but is 2 month on average.

Does CaB help the customer with banking and mortgage issues?
No, but we can offer the service to accompany our clients when opening a current account. If necessary, we can provide a list of contacts for these issues.

Does CaB have partnerships with other external bilingual service providers?
Yes, amongst these are notaries, architects and accountants.

How long is the duration of the contract?
The minimum duration is 12 months and will be extended automatically. The contract can be canceled with a notice of 2 months.

Rules for our tenants

Any problem with the apartment (not registered at the apartment handover) must be reported within 24 hours at service@caseaberlino.com

The tenant must strictly respect the regulations of the building (these are very severe in Germany: no noise after 8:00 pm on working days and during the whole day on Sundays or holidays; waste separation is very important!)

For inquiries or issues regarding the apartment (water leaks, electrical problems, etc.) send an email to: service@caseaberlino.com

For emergencies during weekends and non-working hours, please refer to the information sheet you´ll find in the apartment

Ventilation should be done up to 3 times every day to prevent damp; please switch off the heating when you go out and when windows are open (to avoid wastage of energy).

Pets are usually not allowed. If you have a domestic animal make suer before signing the contract that it is accepted.

Downloads: Illegal downloading in Germany carries severe penalties. As stated in the contract (§ 14.3), you are responsible for any criminal charges.

The deposit shall be returned within 15 working days after you have left the apartment via bank transfer.

It is strictly forbidden to smoke, add or move furniture and paintings or fail to follow the rules of the building (e.g. separated waste collection, noise, etc.)

The allowances for heating and electricity stated in the contract does not equal the actual consumption. Any exceeding costs will be charged. (meter readings will be done)

Commercial use of the apartment is strictly prohibited and will be prosecuted. (e.g. subletting, use for professional cooking, sales, etc.)

Only persons stated in the contract will be considered tenants – any modification must be authorised by CASE a BERLINO.

If you lock yourself out of the house, there are 2 possibilities the costs of which shall borne by you in both cases:

Contact service@caseaberlino.com (hourly rate € 40 + VAT)
Contact the Schlüsseldienst (this is the only option if the keys have been left in the lock on the inside)
Lost Keys: the cost of replacing the lock cylinder and 4 sets of keys will be borne by the tenant.

CASE a BERLINO shall only become physically involved to resolve internet connection problems when the service provider needs to be contacted or the modem must be replaced. For other problems follow the instructions (reset and reboot) indicated in the instruction booklet. Should CASE a BERLINO be called to the site to solve problems which the tenant can solve independently by following the instructions, the costs will be borne by the tenant.

Appliances are to be left in the state (including settings) in which they were found.

House rules

1. idle periods: every day 13-15h, 20-8h, sunday and holidays all day long

2. waste separation according to indications in the waste area

3. common areas such as the staircase, the entrance hall, the courtyard are to be respected: please don´t make any noise, or leave any items, no smoking please

4. please do always check if you have closed all doors safely

5. the apartment has to be aired every day

6. for any problems with the apartment please contact immediately service@caseaberlino.com

on weekends or holidays please contact the numbers on the information sheet in the apartment

7. pets are only permitted where CASE a BERLINO has explicitly approved

8. do not put your name on the doorbell or the letterbox

9. It is strictly forbidden to smoke in the apartment. Any extra cleaning due to the smell of smoke will be at the expense of the tenant.